Privacy Policy

Information We Collect

Information you provide to us

Depending on the service or interaction, we may collect information such as your name, mobile number, email address, postal address, date of birth, PAN, KYC information, income or net-worth details, bank or other financial information, investment-related information, and other information required to process a request or transaction.

Sensitive or regulated information such as KYC documents or identity information is generally collected only when required for a specific product, transaction, regulatory process or other legitimate purpose, and through the applicable process or service provider.

Information collected through the website

When you browse our website or submit an enquiry, we may receive information such as your IP address, browser and device information, pages visited, approximate access time, referring page and other technical information generated during your interaction with the website.

How We Use Your Information

We use personal information only for purposes connected with our business, website and the products or services you request, including:

• Responding to enquiries, requests and communications submitted through our website.
• Facilitating mutual fund distribution and other products or services requested by you through the relevant provider or platform.
• Completing KYC, client identification, due diligence, AML/CFT and other compliance processes where applicable.
• Processing transactions, account opening, servicing, documentation and related operational activities.
• Maintaining business, transaction and compliance records as required by applicable law and regulatory requirements.
• Communicating important service, transaction, regulatory or administrative updates.
• Improving our website, services, processes, security and customer experience.
• Sending promotional or marketing communications where permitted and, where required, based on your consent or preferences.
• Detecting, preventing and investigating fraud, misuse, security incidents or other unlawful activity.

Regulatory, KYC & Compliance Requirements

Where you choose to access a financial product or service, certain personal and financial information may be required to satisfy applicable KYC, AML/CFT, record-keeping, reporting and other legal or regulatory requirements.

For mutual fund distribution activities, information may be required to complete KYC and transaction-related processes applicable to investors. Where relevant, information may be submitted to or verified through the applicable AMC, RTA, KYC Registration Agency, transaction platform or other authorised service provider.

We may also be required to retain, produce or disclose information to SEBI, AMFI, government authorities, law-enforcement agencies, courts or other competent authorities where required under applicable law or regulatory directions.

Sharing of Information

We do not sell, rent or otherwise commercially trade your personal information. Information may, however, be shared where necessary for a specific purpose, including:

• With AMCs, RTAs, transaction platforms, registrars, brokers, insurers, AIF or PMS providers, lenders and other product or service providers involved in a request made by you.
• With technology, hosting, communication, payment, document-processing or other service providers that support our operations, subject to appropriate contractual or legal requirements.
• With professional advisers, auditors or consultants where reasonably required for legitimate business, compliance or legal purposes.
• With regulators, government authorities, judicial bodies, law-enforcement agencies or other persons where disclosure is required or permitted by law.
• With other parties where you have specifically authorised or requested the sharing, where applicable.

Information is shared only to the extent reasonably necessary for the relevant purpose, subject to applicable law and any consent or authorisation required for that purpose.

Data Security

We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss or destruction.

Access to personal information is restricted to persons and service providers who need it for legitimate business, operational, compliance or service-related purposes. Where information is transmitted electronically, appropriate security measures are used having regard to the nature of the information and the service involved.

No method of transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the website.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, resolve disputes, maintain business records, protect our legitimate interests, or comply with applicable legal and regulatory obligations.

Certain KYC, transaction, accounting, contractual and compliance records may need to be retained for periods prescribed by applicable law or regulatory requirements, even after a particular relationship or service has ended.

Cookies & Website Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences or performance. These technologies may help us understand how visitors use the website and improve its functionality.

Where additional analytics, advertising or other non-essential technologies are introduced, their use will be handled in accordance with applicable law and any consent or preference mechanism required at that time.

Third-Party Websites & Services

Our website may contain links to websites, platforms or services operated by third parties. These third parties may have their own privacy policies and data-handling practices. Once you leave our website, we do not control the privacy practices of those external websites.

Where you choose to access a third-party platform or service for a financial product, transaction or other purpose, the information you provide to that third party will be governed by its applicable terms and privacy policy. We encourage you to review those policies before submitting personal information.

Your Choices & Privacy Requests

Subject to applicable law and regulatory requirements, you may contact us to request access to, correction of, or other appropriate action in relation to personal information held by us. Where applicable, you may also withdraw consent for processing that is based on consent, subject to legal or regulatory requirements and any consequences of such withdrawal.

If you no longer wish to receive non-essential marketing communications from us, you may use the unsubscribe mechanism provided in the communication or contact us directly. We may continue to send essential service, transaction, security or regulatory communications where permitted or required.

For privacy-related requests, corrections or grievances, please contact us at info@prosperafintech.com. We will review and address requests in accordance with applicable law and our regulatory obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, regulatory expectations or data-handling practices. Any changes will be reflected in the version published on this page, together with a revised “Last Updated” date.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Prospera FinTech through the contact details provided on this website or email us at info@prosperafintech.com.

Please do not send sensitive KYC documents, passwords, account credentials or other confidential information by ordinary email unless specifically requested through an authorised and secure process.